Made for you, handled with care
Shipping & Returns
Every CrayonBook is printed from your approved proof. Here is what to expect from approval through delivery, and how we help if something goes wrong.
Effective September 21, 2026
Where we ship
CrayonBook currently ships to valid addresses in the United States. Standard U.S. shipping is included unless checkout clearly states otherwise. We cannot ship to an address our printer or carrier does not support.
Timing
Book creation and proof review happen before printing and are separate from shipping time. The delivery estimate shown at checkout begins after the printer receives your approved order. Our current standard estimate is 5 to 10 business days after that handoff, but production and carrier delays can occur and estimates are not guarantees.
Address changes
Please check the delivery address carefully at checkout. Contact hello@crayonbook.com as soon as possible if it is wrong. We will try to help, but an address may not be changeable after the order is released to the printer. Extra costs caused by an incorrect or undeliverable address may be your responsibility.
Cancellation before approval
You may cancel through the proof experience before approving the book for print. When a cancellation is available and completed, we submit a full refund to the original payment method. Your bank or card issuer controls how long the credit takes to appear.
Personalized books after approval
Each CrayonBook is made to order from your approved proof. Once you approve it and production begins, the order is final and is not eligible for return or exchange because of a change of mind, a preference about an approved illustration, or a detail that was visible in the proof.
Damaged, defective, or incorrect orders
If your book arrives damaged, has a manufacturing defect, or does not match the approved order, email hello@crayonbook.com promptly with your order email, a description, and clear photos of the issue. We will review the problem and, when appropriate, arrange a replacement or refund. Keep the packaging until the review is complete.
Lost or delayed packages
Use the tracking link in your shipping email for the latest carrier status. If tracking stops updating or a package is marked delivered but cannot be found, check the delivery area and with household members first, then contact us. We will work with the printer or carrier to investigate and determine the appropriate next step.
Questions?
We want these policies to be clear. Email us and we will be happy to help.
hello@crayonbook.com